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IT Support

If your business has a Computer Network with just two computers or a complex business network spanning multiple offices, Fitcom solutions support is designed to meet your needs. You don't need to invest in a full time employee, and our service will always cost less than an equivalent internal IT support person or team, whilst delivering much more.

Acting as your virtual IT department, we supply IT support services and business systems equipment. Providing you with a highly personal service, delivering first class support to you and your staff. Focused on businesses in Galway and the West of Ireland, we have a wide range of computer support services to cater for your business and budget needs.

Remote and Telephone Package

Our Remote and Telephone Package is ideal for small businesses that need a fast response to their IT support issues. With our help instantly available to you, we can work on any problems using the latest software technologies to securely connect to your business network via the Internet, to diagnose and resolve any problems you may be experiencing. Using remote control tools, our experts will see exactly what your staff see as they operate their computer, so we can discuss the issue, diagnose the fault and correct it immediately.

Onsite Support Package

Our Onsite Support Package includes our remote support package, and also includes expert onsite support for any requirements you may have. Our support service is designed for those businesses that need a complete support and backup solution all in one place. It includes the following:

bullet IT Telephone Support
bullet Remote PC Support
bullet On-site Support Call-outs
bullet Priority Response by Expert IT Engineers
bullet Online Remote Backup
bullet Monthly Server Maintenance and Health Check

As part of our initial visit we also will complete a free network audit to highlight any existing problems and to detail your network and allow us to manage it successfully. You will receive a network audit report and we will discuss any recommendations suggested to improve your network prior to engagement.

For further information or quires about our IT support packages then call 091-778770 or email us at sales@fitcom.ie


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